Refund policy

Return and Refund Policy for Reefna Food

At Reefna Food, we are committed to delivering high-quality products that reflect the beauty and richness of Egyptian agriculture. Your satisfaction is our priority. If for any reason you are not fully satisfied with your purchase, we offer a return and refund policy in compliance with Egyptian consumer protection laws.

Eligibility for Returns and Refunds
    1.    Damaged or Defective Products
    •    If the product is damaged, defective, or spoiled at the time of delivery, you are eligible for a full refund or replacement.

    2.    Incorrect Products
    •    If you receive an incorrect item, you may return it in its original condition for a replacement or refund.

    3.    Non-Perishable Items
    •    Non-perishable items may be returned within 3 days of receipt if they are unused, unopened, and in their original packaging.

    4.    Perishable Items
    •    Due to the nature of perishable goods, returns are accepted only in cases of damage, spoilage, or incorrect delivery.

Conditions for Returns
    •    Products must be returned in their original packaging with all labels and seals intact.
    •    A valid proof of purchase, such as an invoice or receipt, must be provided.
    •    The product must be returned within 14 days of receipt.

Non-Returnable Items
    •    Products that have been opened or tampered with.
    •    Products purchased during special promotions or sales (unless damaged or defective).

How to Request a Return or Refund
    1.    Contact Customer Support
    •    Email: [info@reefnafood.com]
 
    2.    Provide the Following Details
    •    Your name and contact information.
    •    Order number.
    •    Reason for return or refund.
    •    Clear photos of the product (if applicable).
    3.    Return Process
    •    If eligible, you will be provided with instructions for returning the product.

Refund Process
    •    Refunds will be processed within 7-10 business days after the returned product is received and inspected.
    •    Refunds will be issued to the original payment method.

Exceptions and Limitations
    •    Reefna Food reserves the right to decline a return or refund if the conditions outlined above are not met.
    •    This policy is subject to Egyptian consumer protection regulations.

We appreciate your trust in Reefna Food and strive to provide products that meet your expectations. For any inquiries or concerns, please don’t hesitate to reach out to our customer support team.