Shipping policy

Shipping Policy for Reefna Food

At Reefna Food, we strive to ensure your orders are delivered promptly and in excellent condition. Please review our shipping policy for detailed information on how we manage deliveries within Egypt.

1. Delivery Areas

We currently ship to locations across Egypt. If your area is not within our delivery range, please contact our customer support to explore alternative options.

2. Processing Time
    •    Order Confirmation: Once your order is placed and payment is confirmed, you will receive an order confirmation email or SMS.
    •    Order Processing: Orders are typically processed within 1-2 business days (excluding Fridays and public holidays).
    •    Shipping Timeline: Delivery typically takes 3-5 business days, depending on your location. Remote areas may take longer.

3. Shipping Costs
    •    Shipping fees are calculated at checkout based on the delivery location and order weight.
    •    For orders above a specified value, free shipping may apply (details will be mentioned during promotions).

4. Delivery Conditions

4.1. Address Accuracy
Please ensure that the delivery address provided is accurate and complete. Reefna Food is not responsible for delays or failed deliveries due to incorrect or incomplete addresses.

4.2. Delivery Attempts
Our delivery partner will attempt to deliver your order up to two times. If delivery fails after the second attempt, the order may be returned to us, and additional charges may apply for re-delivery.

4.3. Receiving the Order
We recommend having someone available at the delivery address to receive the package. If the recipient is unavailable, our courier may contact you to arrange a new delivery attempt.

5. Special Conditions for Perishable Items
    •    For perishable items (e.g., food products), it is essential to accept delivery on the first attempt to ensure product freshness and quality.
    •    Reefna Food will not be liable for spoilage due to delays caused by the recipient.

6. Tracking Your Order

Once your order is shipped, you will receive a tracking number via email or SMS. You can use this number to track your order status on the courier’s website or by contacting our customer support team.

7. Delivery Delays

While we aim to meet estimated delivery times, delays may occur due to unforeseen circumstances, such as weather conditions, public holidays, or high demand periods. In such cases, we will notify you promptly.

8. Damaged or Missing Items

If your order arrives damaged or items are missing, please notify us within 24 hours of receiving the delivery. Provide clear photos of the package and its contents to assist us in resolving the issue.

9. Contact Us

For questions or concerns about shipping, please contact our customer support team:
    •    Email: [info@reefnafood.com]

Thank you for choosing Reefna Food. We are committed to delivering the finest Egyptian countryside products to your doorstep with care and efficiency!