Terms of Service for Reefna Food

Welcome to Reefna Food! By accessing or using our website and services, you agree to the following Terms of Service. Please read them carefully before placing an order or engaging with our platform.

1. General Terms

1.1. Acceptance of Terms
By using our website or purchasing our products, you agree to be bound by these Terms of Service and any applicable laws and regulations in Egypt.
1.2. Changes to Terms
Reefna Food reserves the right to modify these terms at any time. Changes will take effect immediately upon posting. It is your responsibility to review the terms periodically.

2. Use of the Website

2.1. Eligibility
You must be at least 18 years old or have parental/guardian consent to use our platform and make purchases.
2.2. Account Responsibility
If you create an account, you are responsible for maintaining the confidentiality of your account information and restricting access to your account.
2.3. Prohibited Activities
You agree not to:
    •    Use the website for illegal purposes.
    •    Interfere with the security or functionality of the website.
    •    Post or share false, defamatory, or misleading information.

3. Orders and Payment

3.1. Placing Orders
    •    All orders are subject to availability and acceptance by Reefna Food.
    •    Prices listed are in Egyptian Pounds (EGP) and include applicable taxes unless stated otherwise.
3.2. Payment
We accept various payment methods, including cash on delivery, credit/debit cards, and digital wallets. Payment must be completed at the time of order confirmation.
3.3. Order Cancellation
    •    Orders can be canceled prior to shipping by contacting our customer support.
    •    Reefna Food reserves the right to cancel orders due to errors in pricing, product availability, or suspected fraudulent activity.

4. Delivery and Shipping

4.1. Delivery Areas
We deliver to locations within Egypt. Delivery times and charges will be specified during checkout.
4.2. Delays
While we strive to meet delivery timelines, unforeseen circumstances may cause delays. Reefna Food is not liable for delays caused by external factors.

5. Returns and Refunds

Returns and refunds are governed by our Return and Refund Policy. Please refer to it for detailed information.

6. Intellectual Property

6.1. All content on the Reefna Food website, including logos, text, images, and designs, is the intellectual property of Reefna Food. Unauthorized use, reproduction, or distribution is prohibited.
6.2. You may not use our intellectual property for commercial purposes without prior written consent.

7. Limitation of Liability

Reefna Food is not liable for:
    •    Losses arising from misuse of our products.
    •    Delays or issues caused by third-party delivery services.
    •    Technical issues or disruptions on our website.

8. Privacy Policy

Your personal information is collected, used, and stored in accordance with our Privacy Policy.

9. Governing Law and Dispute Resolution

9.1. These terms are governed by the laws of the Arab Republic of Egypt.
9.2. Any disputes arising out of these terms will be subject to the jurisdiction of Egyptian courts.

10. Contact Information

For questions or concerns regarding these Terms of Service, please contact us:
    •    Email: [info@reefnafood.com]

By using Reefna Food’s services, you agree to these Terms of Service. Thank you for supporting our mission to bring the best of Egypt’s countryside to your table.